Player Support
Lost your account, missing a purchase or found a bug? We've got you.
Frequently asked questions
Where do I find my Player ID?
Open MaskGun and tap your Profile. Your 8-character Player ID is shown at the bottom left as "ID: xxxxxxxx". Tap it to copy.
I bought something on the web store but didn't receive it.
Web store purchases are added to your account straight away when the game is closed, or the next time you start MaskGun if you were playing. Check your in-game Inbox. Still missing? Email us your order ID and Player ID.
How does signing in work?
Enter your Player ID and we send a one-time 6-digit code to your in-game Inbox. Enter the code on the site to connect. We never ask for your password.
Can I spend my Diamonds on the web store?
Yes. Gold exchanges and style cases can be paid from your Diamond wallet. Close the game first so your balance stays in sync.
How do I report a bug, a cheater or appeal a ban?
Email us with your Player ID, device model and what happened. Real people read every report.